Voiding cancels a finalized invoice that should no longer be collected. It marks the invoice as cancelled and removes it from your open balance, while keeping the row in your records for audit. Voiding is for finalized invoices that are Open, Partially paid, or Overdue — and it can't be undone. This guide shows you how, step by step.
When to void an invoice
A finalized invoice can't be edited. If a finalized invoice has a mistake — the wrong customer, wrong amount, or it simply shouldn't have been sent — the right fix is to void it and create a fresh draft. Voiding leaves a clean audit trail: the cancelled invoice stays in your books, but it no longer counts toward what your customers owe you.
How to void an invoice in Cornerspot
You'll open the invoice's detail page, find the Advanced section, and confirm the void by typing a short phrase — a deliberate extra step because the action is permanent.
1. Open the invoice
From your Invoices list, open the finalized invoice you want to cancel. Voiding is available for invoices that are Open, Partially paid, or Overdue — you'll see their status in the header.
2. Scroll to the Advanced section
Scroll down to the Advanced section near the bottom of the detail page. This is where the irreversible actions live, including Void invoice.
3. Click “Void invoice”
Select Void invoice. Cornerspot opens a “Void this invoice?” confirmation that explains what will happen: voiding marks the invoice as cancelled and removes it from the open balance, the row stays in your records for audit, and the action can't be undone.
4. Type “void” to confirm
To prevent an accidental void, the dialog asks you to type the word void into the box. The confirm button stays disabled until you do.
5. Confirm the void
Click Void invoice in the dialog to finish. The dialog closes and the invoice's status updates to Void — it drops off your open balance but remains in your billing records for audit.
6. Review the voided invoice
Back on the detail page, the invoice now shows a Void status. It no longer appears in your outstanding balance, and customers can't pay it. If you still need to bill for these items, create a new draft invoice.
Voiding vs. marking uncollectible vs. deleting
Cornerspot offers a few ways to remove an invoice from your open balance, depending on the situation:
- Void: Cancel a finalized invoice that should never have been collected (wrong details, sent in error). Keeps the record for audit; can't be undone.
- Mark uncollectible: Write off an overdue invoice you no longer expect to be paid — a bad-debt write-off that preserves what was owed.
- Delete: Only available for drafts. Finalized invoices can't be deleted — void them instead so the audit trail stays intact.
Good to know
- Voiding is permanent — there's no undo. If you void by mistake, you'll need to create a new invoice.
- A voided invoice stays in your records and on the invoice list (with a Void status) so your history stays complete.
- To correct a finalized invoice, void it and build a new draft with the right details.