Categories are how you group your help articles into topics so readers can browse your Knowledge Base and find what they need. Every article belongs to exactly one category, so a well-organized set of categories is the backbone of a help center that's easy to navigate. This guide walks through creating a category, nesting one beneath another, and reordering them.
How to create a category
You manage categories from Knowledge Base → Categories. Here's the quickest path, start to finish.
1. Open the Categories page
From the dashboard, open Knowledge Base and go to Categories. This is where every topic lives, with a New category button in the top-right corner.
2. Fill in the details
Click New category to slide open the side panel, then give it a clear Title — the topic name readers browse by. The Slug auto-fills from the title for the customer-facing URL (and you can fine-tune it), and an optional one-line Description appears beneath the category card. Pick an Icon from the grid to give the category a quick visual identity.
3. Choose whether it's published
The Published toggle is on by default, so the category goes live immediately. Turn it off to save a draft — as the panel notes, drafts stay hidden from the customer-facing /help page until you're ready.
4. Create it
Click Create category. The panel closes and your new category appears in the list, ready for articles.
How to organize your categories
Once you have a few categories, you can shape how they're grouped and ordered so readers find the right topic fast.
Nest a category under another
To file one category beneath another, create (or edit) the category and set its Parent category field to the top-level category it belongs under. CornerSpot supports one level of nesting, so a top-level category can hold sub-categories. Once saved, the Parent column shows the category it lives under.
Reorder your categories
Categories list in a deliberate order, and you can drag them into the sequence you want using the drag handle at the start of each row. When you have nesting in place, switch the filter to Parent categories only (or Sub-categories of… a parent) to unlock dragging — that reorders the top-level topics or one parent's children. Clear any search first, since dragging is disabled while you're filtering by text.
Categories, nesting, and statuses
Each category shows as Live when published, Draft while hidden, or Trashed if you remove it (trashing is reversible). The Articles column tracks how many articles are published versus total, so you can see at a glance which topics still need content.
Tips for a clean category structure
- Name categories the way customers think, not the way your team is organized.
- Keep the top level short — a handful of broad topics is easier to scan than dozens.
- Use nesting sparingly, only when a topic genuinely splits into clear sub-topics.
- Order your most important topics first so readers see them right away.
- Stage new topics as drafts until they have enough articles to be useful.