Conversations

Leave a private, teammate-only note inside a conversation: switch the composer to the Internal note tab, type your note, and send. Internal notes are never delivered to the visitor — only your team sees them.

Act on several live chat conversations at once: select rows with the checkboxes (or the header select-all), then use the bulk-action bar to Claim, Unclaim, or Close them together — perfect for clearing a backlog or reassigning a queue.

Pick up a waiting live chat: open the conversation, click Claim to take ownership (claiming is first-come-first-served), then type your reply and send it. The visitor receives it in real time.

Wrap up a live chat by closing it: claim the conversation, then click “End Chat and Close” (or use “Send and close” in the composer). The chat moves to Closed and leaves your open queue.

Locate any live chat fast: use the search box, the queue and status filters, removable filter chips, sortable columns, and the pagination control in the CornerSpot Live Chat Inbox.

When no agents are available, a visitor can leave their name, phone number, a preferred time window, and a note. The request lands in your Live Chat Inbox with a “Pending” badge — return the call, then mark it resolved so no after-hours lead is missed.

When a visitor messages while your team is offline, CornerSpot converts the chat into a support ticket. See the visitor's offline experience, the "Away - Converted to Support Ticket" status in your inbox, and the resulting ticket you answer by email.

Get to know who you're chatting with: the Customer sidebar beside every conversation shows the visitor's identity, profile (email, company, plan, lifetime value), live context (location, device, IP, current page), and recent activity. Details appear as CornerSpot learns them.

Make your live chat replies richer: from the conversation composer, add an emoji, attach a file, insert an image from your asset library, or search for a GIF — all from the icon cluster below the message box.

Control your customer-facing identity in live chat: click “Replies sent as” above the reply box, set a Display name (and an optional Brand), preview it, and Save. It applies to every reply you send, across all conversations.