Getting Started

A quick tour of the Live Chat hub at /dashboard/chat: the Inbox tile for handling conversations, the Live Chat Settings tile for branding and embedding, and the three surfaces the same widget runs on.

Learn the vocabulary of Live Chat: what a visitor and a conversation are, the conversation statuses (Open, Closed, Away - Converted to Support Ticket), unassigned vs. claimed conversations, the three agent presence states, and replies vs. internal notes.