Getting Started
2 articles
Getting started with the Support Hub in CornerSpot
A guided tour of the Support Hub: the Ticket inbox, Categories, and Support Settings cards, and the three ways tickets arrive — the Members Portal, Live Chat, and your shared inbox.
How support tickets work in CornerSpot: statuses, priorities, assignment, and replies
Learn the vocabulary of the Support Hub: the four ticket statuses (Open, Pending, Resolved, Closed), the three priorities, how a ticket is assigned to one teammate, and the difference between a public reply and an internal note.