Settings

Make support emails look like your own: set a From name and Brand name, add a logo and a help footer on the Email Branding tab, then click Save Changes.

Define the categories your team and customers tag tickets with: from Support Settings → Categories, click New category, set a Code, Name, and optional Description, then Create — plus edit, toggle, reorder, and delete.

Set who hears about new support tickets on the Notifications tab of Support Settings: choose a role, everyone, or specific people, then click Save preferences.

Control whether and what files customers can attach to tickets: open Support Settings → Attachments, turn uploads on or off, choose System defaults or a Custom list of file types, then click Save changes.