Every reply you send a visitor carries a name in its header — that's your customer-facing identity. You control it from the “Replies sent as” button just above the reply box in any conversation. This guide shows you how to set the name (and an optional brand) visitors see on your replies.
How to set the name visitors see on your replies in CornerSpot
Open a conversation from the Live Chat Inbox at /dashboard/chat/inbox by clicking its row — you land on the conversation view at /dashboard/chat/inbox/{conversationId}.
1. Click “Replies sent as”
Above the reply box, the “Replies sent as {name}” button shows the name visitors currently see. Click it to open the Customer-facing identity panel.
2. Enter a display name
Type a Display name — for example “Ali.” This is the name visitors see on every reply you send, in place of your account name.
3. Optionally add a brand
Add an optional Brand — for example “Acme” — and visitors will see you as “Ali from Acme.” Leave it blank to show just your display name.
4. Check the “Visitor sees” preview
The “Visitor sees” preview mirrors the widget's reply header, so you can confirm exactly how your name and brand will appear to visitors before you save.
5. Save
Click Save. Your customer-facing identity is stored per user and applies across every conversation you handle — not just this one — and the “Replies sent as” button updates to show your new name.
Good to know
- Visitors see this name on every reply. It replaces your account name in the reply header the visitor sees in the chat widget.
- It's saved per user, across conversations. Set it once and it applies to every chat you reply to — you don't need to set it again per conversation.
- Brand is optional. With a brand set, visitors see “{name} from {brand}”; without one, they see just your display name.
- You can change it anytime. Reopen “Replies sent as” to update your display name or brand whenever you like.