Sometimes you need to temporarily stop billing a customer without ending their subscription — for a billing hold, a service break, or while you sort something out. In Cornerspot you can pause a subscription to stop invoice generation, then resume it later to pick up right where it left off. This guide shows you how to do both from the subscription's detail page.
How to pause and resume a subscription in Cornerspot
Pausing and resuming both happen on a subscription's detail page (under Members & Billing → Subscriptions). Pause is available for active or trialing subscriptions; resume is available for paused or past-due ones.
1. Open the subscription
From your Subscriptions list, open the subscription you want to pause. The detail page shows its status pill and, in the top-right, the action buttons — including Pause while it's active.
2. Click “Pause”
Select Pause in the top-right of the page. (The same action is also available as Pause billing in the Advanced section further down the page.)
3. Confirm the pause
A confirmation dialog explains that pausing stops invoice generation until the subscription is resumed, while keeping it attached to the customer. Click Pause subscription to confirm.
4. The subscription is paused
The status pill now reads Paused, and no new invoices will be generated until you resume. Note that pausing also turns auto-pay off.
5. Click “Resume”
When you're ready to start billing again, open the subscription and click Resume (available while it's paused or past due).
6. Confirm the resume
The resume dialog notes that resuming restarts invoice generation and that the next invoice will be created on the current billing schedule. Click Resume subscription to confirm — the status pill returns to Active.
Good to know
- Pause is available for active or trialing subscriptions; Resume is available for paused or past-due ones.
- Pausing turns auto-pay off. If the customer had auto-pay on, they'll need to re-enable it from the member portal after you resume.
- Pausing keeps the subscription attached to the customer and preserves its history — it just stops generating invoices until you resume.
- Resuming creates the next invoice on the current billing schedule, not retroactively for the paused period.
- To end a subscription instead of pausing it, schedule a cancellation at period end or cancel immediately — both covered in their own guides.