Sometimes you need to return only part of what a customer paid — a goodwill credit, a partial cancellation, or an adjustment after the fact. In Cornerspot you do that with a partial refund: from a paid invoice you open the Issue refund dialog, enter an amount below the remaining refundable total, and confirm. This guide shows you how, start to finish.
How to issue a partial refund in Cornerspot
Refunds are issued from an invoice that has a recorded payment to refund. You can open the Issue refund dialog from the invoice header, from the Advanced section, or from the refund icon next to a specific payment in the Payments card.
1. Open the paid invoice
From the Invoices list (under Members & Billing), open the invoice you want to refund. It needs a recorded payment — once a payment exists, an Issue refund button appears.
2. Open the Issue refund dialog
Click Issue refund. The dialog shows which payment you're refunding (its amount, date, and method) and the Remaining refundable total — the most you can return.
3. Enter a partial amount
The Amount field is prefilled with the full remaining refundable total. For a partial refund, lower it to the amount you want to return. The field caps at the maximum and hints “Max {amount}. Leave at this value for a full refund.”, so you can't accidentally refund more than was paid.
4. Add a reason (optional)
Add an optional Reason — for example, “Customer requested partial refund per support ticket.” It's recorded on the credit note, so your records explain why money was returned.
5. Confirm the refund
When everything looks right, click Issue refund to confirm. Cornerspot issues a credit note and re-syncs the invoice balance. For Stripe-backed payments, funds are returned to the original payment method (5–10 business days); a manual payment is simply recorded as refunded.
6. Review the result
The refund now shows in the invoice's Payments card as a refund sub-row with its own credit note, and the invoice's Refunded and Collected totals update. Because you refunded only part of the payment, the invoice's balance comes back due and its status reflects the remaining amount.
Partial vs. full refunds
A partial refund returns less than the remaining refundable amount; a full refund returns all of it. A few things to know:
- Each partial refund generates its own credit note, so the paper trail stays clean.
- You can issue more than one partial refund against the same payment until the full amount has been refunded.
- The Amount field caps at the remaining refundable total — leave it at that value for a full refund.
- Refunding part of a paid invoice brings part of the balance back due; the invoice's Refunded and Collected totals are kept in sync automatically.
Tips
- Use the Reason field so anyone reviewing the books can see why a refund was issued.
- For online card or bank payments, connect Stripe first (see the Payments guides) — Stripe-backed refunds return funds to the customer's original method in 5–10 business days.
- To return the entire payment instead, see the guide on issuing a refund — the steps are identical, you just leave the amount at the maximum.