A ticket's status is how you track where it stands — whether it still needs work, is waiting on the customer, or is finished. Keeping statuses up to date keeps your shared inbox honest, so everyone can see at a glance what's still open. This guide shows you how to change a ticket's status from the ticket detail page.
The four ticket statuses
Every ticket sits in one of four statuses, and any status can move directly to any other:
- Open — the ticket is active and needs attention.
- Pending — you're waiting on the customer (for example, for more details).
- Resolved — the issue has been handled. Resolving stamps a Resolved date and emails the customer to let them know.
- Closed — the conversation is finished and the ticket is read-only; no more replies can be added.
How to change a ticket's status in Cornerspot
You change a ticket's status from the ticket detail page at /dashboard/support-hub/support/{id}. Here's the quickest path, start to finish.
1. Open the ticket inbox
From the left-hand menu, open Support Tickets and choose Ticket Inbox to reach your shared queue at /dashboard/support-hub/support.
2. Open the ticket and find the status control
Click the ticket you want to update. In the conversation header, the status control shows the ticket's current status — for example Open.
3. Open the status menu
Click the status control to open the menu of statuses: Open, Pending, Resolved, and Closed. (You can also press c to open this menu instantly.)
4. Pick the new status
Choose the status that matches where the ticket really is. The change is saved immediately, and the header badge updates to the new status. Here we set the ticket to Pending while we wait on the customer.
Good to know
- Any status to any status: there's no fixed order — you can move a ticket from Open to Closed, Resolved back to Open, and so on.
- Resolving emails the customer: marking a ticket Resolved stamps a Resolved date and notifies the customer that their issue has been handled.
- Resolved tickets reopen automatically: if a customer writes back on a Resolved ticket, it returns to Open so the conversation can continue.
- Keyboard shortcut: press c on the ticket to open the status menu right away.
Resolved vs. Closed
Use Resolved for tickets you believe are handled but where the customer might still have a follow-up — a reply will reopen the ticket automatically. Reserve Closed for conversations you're confident are finished: a closed ticket is read-only and won't accept any new replies, so the customer is prompted to open a new request instead.