Sometimes a ticket simply needs to go away — a duplicate, a test request, or spam that's cluttering your queue. Cornerspot handles this in two steps so you can never delete something by accident: an admin first revokes a ticket (a recoverable soft-delete that hides it from your inboxes), and can then permanently delete it (a hard-delete that can't be undone). This guide walks through both, from the ticket detail page.
How to delete a support ticket in Cornerspot
Both actions live in the More actions (⋮) menu at the top of the ticket detail page at /dashboard/support-hub/support/{id}. They're available to team admins only.
1. Open the ticket inbox
From the left-hand menu, open Support Tickets and choose Ticket Inbox to reach your shared queue at /dashboard/support-hub/support.
2. Open the ticket and its “More actions” menu
Click the ticket to open the full conversation, then click the More actions (⋮) button at the top of the header.
3. Choose “Revoke ticket” to soft-delete it
Select Revoke ticket. Cornerspot asks you to confirm (“Revoke this ticket? It will be hidden from inboxes.”). Revoking removes the ticket from your working queue but keeps it recoverable — it isn't gone yet.
4. The ticket leaves your queue
After you confirm, you're returned to the inbox and the revoked ticket no longer appears in the queue.
5. To remove it for good, choose “Permanently delete”
Open the revoked ticket again and reopen the More actions menu. A new option, Permanently delete, now appears (it only shows on a ticket that's already been revoked).
6. Confirm the permanent deletion
Cornerspot warns you (“Permanently delete this ticket? This cannot be undone.”). Once you confirm, the ticket and its conversation are removed for good.
Revoke vs. permanently delete
- Revoke is reversible-friendly housekeeping: it soft-deletes the ticket so it leaves your working queue while staying recoverable.
- Permanently delete is a hard-delete: the ticket and its whole conversation are removed and cannot be undone. It's only offered after a ticket has been revoked.
- Both actions are admin-only, and each asks you to confirm before anything happens.
Good to know
- Prefer Close to delete. If you simply want to stop working a ticket, set its status to Closed rather than deleting it — closing keeps the full record and history while ending the conversation.
- Delete the noise, not the history. Reach for revoke and permanent delete for true clutter — duplicates, test tickets, or spam — not for resolved customer conversations you may want to reference later.
- Permanent means permanent. A permanently deleted ticket can't be restored, so revoke first and only purge once you're certain.