Every support ticket has its own detail page where the full conversation lives — the customer's messages, your team's replies, and a sidebar packed with context. Knowing your way around that page makes it quick to pick up where anyone left off. This guide gives you a guided tour.
The ticket detail page in Cornerspot
You'll find a ticket's conversation at /dashboard/support-hub/support/{id}. Open it by clicking any ticket in your inbox.
1. Open the ticket inbox
From the left-hand menu, open Support Tickets and choose Ticket Inbox to reach your shared queue at /dashboard/support-hub/support.
2. Read the header
At the top of the page you'll see the ticket number (for example TKT-1000042), the subject, and who it's from — the requester and their account. The status, priority, assignee, and category controls sit just to the right.
3. Follow the conversation timeline
The middle column is the conversation timeline — every message in order, with day dividers, author labels, and any attachments or linked help articles. The newest message sits at the bottom, right above the reply box.
4. Check the Ticket panel
The right-hand sidebar opens with a Customer block — name, email, status, and priority — followed by a Ticket section that lists the Number, Reference (the customer-facing code like TKT-C1B8F248), Assignee, Category, Source, Visibility, and Account.
5. See the Timeline and Attachments
Below that, the Timeline section shows when the ticket was Created, Resolved, and Closed, and an Attachments panel lists every file on the ticket so you can grab anything the customer sent.
6. Jump to the customer's records
The quick links near the customer's name take you straight to their contact record (opened on its Support tab) and their account — handy when you need the full picture before you reply.
Good to know
- Two ticket numbers: the internal
TKT-number is what your team uses, while the Reference is the customer-facing code shown to them. - Always linked to a customer: tickets opened from the Members Portal are automatically connected to a contact and account, so you open every ticket with full context.
- Source tells the origin: the sidebar's Source row shows whether a ticket came in from the portal or from Live Chat.
- Attachments in one place: the Attachments panel gathers every file on the ticket, from both the customer and your team.